BDC Specialist - Drive Leads to Appointments

Love Honda; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

Love Honda in Florida is seeking a Business Development Center (BDC) representative to turn online and phone inquiries into appointments and sales. You will be the first point of contact, providing accurate vehicle information and guiding prospects through the sales process.

You will handle inbound communications, schedule appointments, and follow up with leads using a CRM, collaborating with sales, service, and marketing to ensure a smooth customer experience and hit monthly targets.

Qualifications

• Strong willingness to learn and adapt to dealership processes.

Responsibilities

• Handle inbound calls, emails, and web inquiries to manage leads.
• Schedule appointments for customers to visit the dealership.
• Provide accurate product information about vehicles and services.
• Follow up with leads and track progress to ensure timely responses.
• Build rapport and create a professional first impression with customers.
• Meet monthly targets and contribute to sales goals.
• Use CRM software to manage leads and interactions.
• Collaborate with sales, service, and marketing teams.

Skills

Inbound communications

CRM software

Lead follow-up

Appointment scheduling

Customer service

Cross-functional collaboration

Education

High school diploma or GED

One year certificate from college or technical school

Tools

CRM software

Job description

Love Honda in Florida is seeking a Business Development Center (BDC) representative to turn online and phone inquiries into appointments and sales. You will be the first point of contact, providing accurate vehicle information and guiding prospects through the sales process.

You will handle inbound communications, schedule appointments, and follow up with leads using a CRM, collaborating with sales, service, and marketing to ensure a smooth customer experience and hit monthly targets.