BDC Specialist: Customer Care & Lead Engagement

Castle GMC, Cadillac, Chevrolet of McHenry; Crystal Lake (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401K match

Medical insurance

Dental insurance

Vision insurance

Voluntary benefits

Life Insurance

Paid Time Off

Vehicle discounts

Career growth

Employee wellness

Job summary

Castle Automotive Group is seeking a dedicated BDC Representative in Crystal Lake, IL. You will handle inbound/outbound calls, online inquiries, and chats to initialize sales appointments and present financing options. Daily CRM use and collaboration with sales teams help build momentum and customer trust.

We offer competitive hourly pay, a comprehensive benefits package, and opportunities for career growth within a dealer group committed to customer satisfaction and professional development.

Qualifications

• Prior experience as a BDC Representative or in a related call-center role.
• Excellent teammate with collaborative attitude and willingness to improve.
• Prompt and courteous demeanor in all customer interactions.
• Positive and hardworking personality.
• Strong computer skills and familiarity with CRM systems.
• Valid driver’s license and reliable transportation.

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments.
• Provide initial product information via email, scripts and templates and direct customers to dealership resources; present financing options.
• Follow up with leads not ready to schedule or who no-show.
• Participate in team and process development sessions and maintain positive relationships with colleagues and management.
• Use CRM tracking system daily to document interactions and outcomes.

Skills

BDC experience

Call Center coordination

Team collaboration

Proactive communication

Strong computer skills

Valid driver’s license

Tools

CRM software

Job description

Castle Automotive Group is seeking a dedicated BDC Representative in Crystal Lake, IL. You will handle inbound/outbound calls, online inquiries, and chats to initialize sales appointments and present financing options. Daily CRM use and collaboration with sales teams help build momentum and customer trust.

We offer competitive hourly pay, a comprehensive benefits package, and opportunities for career growth within a dealer group committed to customer satisfaction and professional development.