BDC Specialist — Customer Care & Appointments

Castle GMC, Cadillac, Chevrolet of McHenry; McHenry (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(K) with company match

Major medical (50% employee paid)

Dental, Vision insurance options

Voluntary Benefits (Accident, Critical

Life Insurance

Paid Time Off

Employee vehicle purchase discounts

Career advancement

Employee Wellness: EAP, health, legal,

Job summary

Castle Automotive Group is seeking a BDC Representative in McHenry, IL to handle calls, chats, and emails, setting up sales appointments and presenting initial financing options. The role emphasizes timely follow-ups and CRM usage within a collaborative dealership team.

You will work with sales and management to optimize communication, respond to inquiries efficiently, and contribute to process improvement while delivering excellent customer service. Prior BDC/Call Center experience is preferred.

Qualifications

• Prior experience in BDC/Call Center roles
• Strong teamwork and communication skills
• Proficient computer skills
• Valid driver’s license

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments
• Respond to internet, phone, and live chat inquiries using scripts and templates
• Provide initial product information and direct customers to dealership resources
• Present initial financing options based on customer needs
• Follow up with leads not ready to book or those who no-show
• Participate in team sessions and maintain positive relationships with sales and management
• Utilize CRM tracking system daily

Job description

Castle Automotive Group is seeking a BDC Representative in McHenry, IL to handle calls, chats, and emails, setting up sales appointments and presenting initial financing options. The role emphasizes timely follow-ups and CRM usage within a collaborative dealership team.

You will work with sales and management to optimize communication, respond to inquiries efficiently, and contribute to process improvement while delivering excellent customer service. Prior BDC/Call Center experience is preferred.