BDC Specialist: Lead Follow-Up & Customer Experience

Castle Cars; McHenry (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401K with company match

Medical insurance (major)

Dental insurance

Vision insurance

Voluntary benefits

Life Insurance

Paid Time Off

Vehicle purchase discounts

Career advancement

Wellness resources

Job summary

Castle Automotive Group is seeking a BDC Representative to help customers from the first contact, schedule sales appointments, and provide initial information and financing options. This role emphasizes timely follow-ups, strong communication, and collaboration with sales teams to build a positive customer experience.

We offer benefits and opportunities for career advancement, with a compensation range of $16–$18 per hour based on performance and experience.

Qualifications

• Prior experience as a BDC Representative, Call Center Coordinator, or related position.
• Excellent teammate with collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Valid driver’s license.

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates; provide initial product information and direct to resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions; maintain positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Skills

BDC experience

Call center coordination

Team player

Prompt and courteous

Strong computer skills

Valid driver’s license

Job description

Castle Automotive Group is seeking a BDC Representative to help customers from the first contact, schedule sales appointments, and provide initial information and financing options. This role emphasizes timely follow-ups, strong communication, and collaboration with sales teams to build a positive customer experience.

We offer benefits and opportunities for career advancement, with a compensation range of $16–$18 per hour based on performance and experience.