Dynamic BDC Lead & Appointment Specialist

Roberts Motors Inc; Alton (IL); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discount

Health insurance

Professional development assistance

Referral program

Job summary

A local automobile dealership in Alton, IL is seeking a BDC Representative to handle sales leads and maintain customer relationships. The ideal candidate will excel in communication, possess strong organizational skills, and enjoy working in a fast-paced environment. Responsibilities include managing customer inquiries, setting appointments, and ensuring customer satisfaction. This full-time role offers a pay range of $16.00 to $18.00 per hour, plus performance-based bonuses.

Qualifications

• Must have excellent telephone skills.
• Ability to instantly build rapport with customers.
• Maintain a friendly/professional demeanor.
• Strong organizational skills and ability to multitask.
• 1 year of customer service preferred.

Responsibilities

• Handle incoming phone calls and leads.
• Conduct internal CSI calls and emails.
• Manage a high volume of customer inquiries.
• Update client information in the CRM daily.
• Ensure customer satisfaction.

Skills

Excellent telephone skills

Self-motivated and energetic

Ability to build rapport

Excellent written and oral communication

Strong organizational skills

Cold calling skills

Job description

A local automobile dealership in Alton, IL is seeking a BDC Representative to handle sales leads and maintain customer relationships. The ideal candidate will excel in communication, possess strong organizational skills, and enjoy working in a fast-paced environment. Responsibilities include managing customer inquiries, setting appointments, and ensuring customer satisfaction. This full-time role offers a pay range of $16.00 to $18.00 per hour, plus performance-based bonuses.