BDC Representative - Lead Nurture & Customer Care

Castle Subaru; McHenry (IL); Presencial; USD 22.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K match

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Paid Time Off

Vehicle purchase discounts

Career advancement

Wellness resources

Descripción de la vacante

Castle Automotive Group is seeking a friendly BDC Representative to help customers from the first contact. You will answer calls, qualify leads, and schedule sales appointments using scripts and templates.

A supportive team environment, competitive hourly pay, and benefits are offered. Compensation is $16-$18 per hour and performance-based potential.

Join us to deliver a standout service experience and grow with Castle Automotive Group.

Formación

• Prior experience as a BDC Representative or similar customer-contact role.
• Excellent teamwork and collaborative attitude.
• Prompt and courteous demeanor; valid driver’s license.

Responsabilidades

• Answer customer calls and establish follow-ups with sales appointments.
• Respond quickly to inquiries via internet, phone and live chat using emails, scripts and templates; provide initial product information.
• Present initial financing options based on customer needs.
• Follow up with leads not ready to commit or who no-show.
• Participate in team sessions and maintain positive relationships with teammates and dealership management.

Descripción del empleo

Castle Automotive Group is seeking a friendly BDC Representative to help customers from the first contact. You will answer calls, qualify leads, and schedule sales appointments using scripts and templates.

A supportive team environment, competitive hourly pay, and benefits are offered. Compensation is $16-$18 per hour and performance-based potential.

Join us to deliver a standout service experience and grow with Castle Automotive Group.