Automotive BDC Specialist – Lead Nurturing & Appointments

Castle Automotive Group; McHenry (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401K with company match

Major medical insurance

Dental insurance

Vision insurance

Voluntary benefits

Life Insurance

Paid Time Off

Vehicle purchase discounts

Career advancement

Wellness resources

Job summary

Castle Automotive Group is seeking a BDC Representative to enhance the customer experience from the first contact. The role involves handling calls, emails, and live chat, presenting financing options, and coordinating with sales and management to drive appointments in the McHenry, IL area.

We offer benefits including a 401(k) with company match, major medical, dental, vision, voluntary benefits, life insurance, PTO, employee vehicle purchase discounts, career advancement, and wellness

Qualifications

• Prior experience in BDC, call center coordination, or related role.
• Strong teamwork and a positive, courteous attitude.
• Proficient computer skills and a valid driver’s license.

Responsibilities

• Answer customer calls and follow up with sales appointments.
• Respond to internet, phone and live chat inquiries using templates.
• Present initial financing options based on customer needs.
• Follow up with leads not ready to book or no-show.
• Maintain CRM tracking daily.

Skills

BDC Representative

Call Center

Tools

CRM software

Job description

Castle Automotive Group is seeking a BDC Representative to enhance the customer experience from the first contact. The role involves handling calls, emails, and live chat, presenting financing options, and coordinating with sales and management to drive appointments in the McHenry, IL area.

We offer benefits including a 401(k) with company match, major medical, dental, vision, voluntary benefits, life insurance, PTO, employee vehicle purchase discounts, career advancement, and wellness