BDC Specialist: Drive Leads, Book Appointments & Growth

Auto Centers; Mattoon (IL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Employee discounts

Job summary

Auto Centers in Mattoon, IL is seeking a Business Development Representative to handle incoming calls and internet leads, confirm appointments, and follow up on unsold customers. You will focus on generating repeat business from existing customers and ensuring satisfaction with ownership and marketing efforts.

The role requires prior customer service experience, familiarity with CRM tools, and strong communication.

Qualifications

• Customer service background required.
• Call center and/or Internet sales experience is a plus.
• Sales experience is a plus, but not required.
• CRM experience is a plus.
• Strong communication skills essential.
• Must be Internet savvy with good computer skills.
• Excellent follow-through and follow-up skills.

Responsibilities

• Handle all incoming phone calls and internet leads.
• Confirm sales appointments and follow up on unsold customers.
• Generate repeat business by contacting current customers.
• Keep dealership website data up-to-date.
• Schedule test drives and vehicle deliveries.
• Disclose terms of sales and review with management.

Skills

Customer service

Call center experience

Internet sales

Sales experience

CRM experience

Bilingual (plus)

Strong communication

Internet savvy

Education

College degree

Tools

CRM

Job description

Auto Centers in Mattoon, IL is seeking a Business Development Representative to handle incoming calls and internet leads, confirm appointments, and follow up on unsold customers. You will focus on generating repeat business from existing customers and ensuring satisfaction with ownership and marketing efforts.

The role requires prior customer service experience, familiarity with CRM tools, and strong communication.