Automotive BDC Specialist | Bonus & Growth Path

Steve Schmitt Inc; Highland (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Employee vehicle discount

Service discounts

Job summary

Steve Schmitt Auto Group in Highland, IL is seeking a Business Development Center Representative to respond to internet, text, chat and phone inquiries for new and used vehicles at two stores. You will set appointments, share stock numbers, photos or videos, and present manager-approved pricing or payments.

The role requires at least 1 year in a call center or dealership BDC, a friendly phone manner, strong writing, and comfort with CRM systems.

Qualifications

• At least 1 year in call center, customer service, sales or dealership BDC.
• Clear, friendly phone manner and strong writing.
• Comfort with computers; experience with Podium or automotive CRM is a plus.
• High school diploma or equivalent and valid driver’s license.

Responsibilities

• Respond to internet, text, chat and phone inquiries for new and used vehicles at both stores, usually within 15 minutes during business hours.
• Give shoppers specific answers: a matching vehicle with its stock number, photos or a video, and a manager-approved price or payment.
• Set appointments for the sales team, confirm them, and follow up on customers who don't show.
• Follow up with unsold customers for up to 90 days on a set schedule: new arrivals, price changes, incentives and trade-in offers.
• Search inventory at both stores, and help arrange dealer trades or factory orders when we don't have the exact vehicle.
• Answer inbound sales calls and route them to the right person.
• Keep accurate CRM records on every lead, including the vehicle the customer asked about and every contact made.
• Hand hot leads to a sales manager right away, such as customers with a competing offer or a trade-in.
• Work daily with our BDC manager and sales managers on follow-up lists, appointment goals and lead quality.

Skills

Call center experience

Customer service skills

Sales skills

Written communication

Education

High school diploma or equivalent

Tools

Podium

Automotive CRM

Job description

Steve Schmitt Auto Group in Highland, IL is seeking a Business Development Center Representative to respond to internet, text, chat and phone inquiries for new and used vehicles at two stores. You will set appointments, share stock numbers, photos or videos, and present manager-approved pricing or payments.

The role requires at least 1 year in a call center or dealership BDC, a friendly phone manner, strong writing, and comfort with CRM systems.