Automotive BDC Coordinator – Lead Nurturing and Appointments

Steve Schmitt Inc.; Highland (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Paid holidays

Employee vehicle discounts

Job summary

Steve Schmitt Auto Group in Highland, IL is seeking a Business Development Center (BDC) Representative to handle inquiries for new and used vehicles at both stores. You will set appointments, provide pricing, and maintain CRM records to support a high-velocity sales process.

The role requires at least one year in a call center or dealership environment, strong phone/email writing, and a willingness to learn the Chevrolet, Buick, GMC, and Ford lineups. Evening and Saturday availability is needed.

Qualifications

• At least 1 year of experience in a call center, customer service, sales or a dealership BDC.
• A clear, friendly phone manner and strong writing for text and email.
• Comfort with computers and learning new software; experience with Podium or an automotive CRM is a plus.
• Organized and reliable, with consistent follow-through over days and weeks.
• Interest in vehicles and willingness to learn Chevrolet, Buick, GMC, and Ford lineups.
• Availability for some evenings and Saturdays.
• High school diploma or equivalent and a valid driver’s license.

Responsibilities

• Respond to internet, text, chat and phone inquiries for new and used vehicles at both stores, usually within 15 minutes during business hours.
• Give shoppers specific answers: a matching vehicle with its stock number, photos or a video, and a manager-approved price or payment.
• Set appointments for the sales team, confirm them, and follow up on customers who don’t show.
• Follow up with unsold customers for up to 90 days on a set schedule: new arrivals, price changes, incentives and trade-in offers.
• Search inventory at both stores, and help arrange dealer trades or factory orders when we don’t have the exact vehicle.
• Answer inbound sales calls and route them to the right person.
• Keep accurate CRM records on every lead, including the vehicle the customer asked about and every contact made.
• Hand hot leads to a sales manager right away, such as customers with a competing offer or a trade-in.
• Work daily with our BDC manager and sales managers on follow-up lists, appointment goals and lead quality.

Skills

Call center

Customer service

Sales

Written communication

CRM experience

Computer skills

Organized

Automotive interest

Driver's license

Evening availability

Education

High school diploma

Tools

Podium

Automotive CRM

Job description

Steve Schmitt Auto Group in Highland, IL is seeking a Business Development Center (BDC) Representative to handle inquiries for new and used vehicles at both stores. You will set appointments, provide pricing, and maintain CRM records to support a high-velocity sales process.

The role requires at least one year in a call center or dealership environment, strong phone/email writing, and a willingness to learn the Chevrolet, Buick, GMC, and Ford lineups. Evening and Saturday availability is needed.