BDC Service Rep – Appointment Setter & Customer Care

Toyota of Greensboro; Greensboro (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Paid training

Medical Plan Benefits

401(k) retirement plan

Generous incentive and bonus programs

Discount vehicle purchase program

Job summary

Toyota of Greensboro is seeking an experienced and customer service‑oriented BDC Representative to join our team in Greensboro, NC. We have both full‑time and part‑time opportunities, with paid training and a supportive work environment.

Ideal candidates have 1–2 years of call center experience and strong communication skills; bilingual abilities are a huge plus. You will be engaging customers, handling inquiries, and driving appointment generation and quotes.

Qualifications

• 1–2 years of call center experience.
• Exceptional customer service skills.
• Bilingual would be preferred.

Responsibilities

• Generate appointments and respond to inquiries via phone and email.
• Provide product information and quotes to customers.
• Contribute to high CSI scores through service excellence.
• Direct customers to online resources and brand information.
• Respond promptly to emails and inquiries.

Skills

Customer service

Time management

Multi-tasking

Self-motivated

Goal oriented

Sales quotas

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Toyota of Greensboro is seeking an experienced and customer service‑oriented BDC Representative to join our team in Greensboro, NC. We have both full‑time and part‑time opportunities, with paid training and a supportive work environment.

Ideal candidates have 1–2 years of call center experience and strong communication skills; bilingual abilities are a huge plus. You will be engaging customers, handling inquiries, and driving appointment generation and quotes.