Service BDC Specialist: Customer Care & Scheduling

Johnson Automotive; MacGregor Park (NC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

401(k) with Company Match

Employee Referral Program

Employee Discounts

Job summary

Johnson Automotive in Cary, NC is hiring a Full-Time Service BDC Representative to be the initial point of contact for customers seeking service and maintenance. You will manage high-volume communications, schedule appointments, and maintain accurate records in the CRM.

Ideal candidates are strong communicators, organized, and customer-focused, with the ability to work collaboratively across dealership teams and adapt to changing priorities in a multi-dealership environment.

Qualifications

• Excellent verbal and written communication skills.
• Exceptional customer-service and interpersonal skills with the ability to build rapport quickly.
• Strong organizational, time-management, and multitasking abilities.
• Ability to manage multiple customer interactions and competing priorities while maintaining accuracy and professionalism.
• A positive, professional, and solutions-oriented approach.
• Strong attention to detail and consistent follow-through.
• Comfort working on the phone and computer throughout the workday.
• Proficiency with computer systems and the ability to learn dealership CRM and service scheduling platforms.
• Basic Microsoft Office proficiency.
• The ability to work independently while contributing positively to a team environment.
• Dependability, reliable attendance, and the ability to adapt to changing priorities and business needs.

Responsibilities

• Respond to inbound telephone calls, emails, web inquiries, chat requests, and other customer communications regarding vehicle service and maintenance.
• Proactively contact customers regarding recommended maintenance, recall repairs, previously declined services, appointment confirmations, and follow-up needs.
• Schedule service appointments accurately and efficiently while gathering complete customer and vehicle information.
• Provide professional, courteous, and timely communication throughout every customer interaction.
• Answer customer questions and provide accurate information regarding available dealership services, maintenance needs, promotions, and service campaigns.
• Maintain accurate customer records, appointment information, notes, and communication history within dealership CRM and scheduling systems.
• Stay knowledgeable about dealership services, manufacturer maintenance recommendations, promotions, and current service campaigns.
• Coordinate with Service Advisors, managers, and dealership personnel to help provide a seamless customer experience.
• Remain engaged and available to respond to customer communications throughout scheduled working hours.
• Assist the team with workload coverage during vacations, absences, training, and periods of increased business demand.
• Participate in ongoing training and coaching to continue developing customer-service, communication, and automotive-service knowledge.
• Perform other duties as needed to support Service BDC operations.

Skills

Clear communication

Organization

Multitasking

Customer service

Tools

CRM systems

Service scheduling platforms

CDK

Xtime

Microsoft Office

Job description

Johnson Automotive in Cary, NC is hiring a Full-Time Service BDC Representative to be the initial point of contact for customers seeking service and maintenance. You will manage high-volume communications, schedule appointments, and maintain accurate records in the CRM.

Ideal candidates are strong communicators, organized, and customer-focused, with the ability to work collaboratively across dealership teams and adapt to changing priorities in a multi-dealership environment.