BDC Service Agent — Fast-Paced Auto Care & Customer Impact

Asbury; Indianapolis (IN); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid training

Stock Awards

Job summary

Asbury is seeking a BDC Service Agent to manage high-volume calls and emails, identify customer needs, and schedule service appointments in coordination with service advisors. You will greet customers, document interactions, and follow dealership processes to ensure a positive car-service experience.

Ideal candidates will have strong communication, typing speed, and CRM usage, with a team-focused attitude and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in customer-facing roles, especially in service or call-center environments.
• Proven ability to handle high volumes of inbound/outbound calls and emails.
• Ability to document interactions accurately in a CRM system.

Responsibilities

• Manage high-volume inbound/outbound calls and emails.
• Schedule vehicle service appointments with the service department.
• Greet customers and provide shuttle information as needed.
• Document all customer interactions in the CRM system.

Skills

Customer service

Phone etiquette

Communication

Typing speed

Multi-tasking

CRM experience

Tools

CRM systems

Phone/Service software

Job description

Asbury is seeking a BDC Service Agent to manage high-volume calls and emails, identify customer needs, and schedule service appointments in coordination with service advisors. You will greet customers, document interactions, and follow dealership processes to ensure a positive car-service experience.

Ideal candidates will have strong communication, typing speed, and CRM usage, with a team-focused attitude and the ability to multitask in a fast-paced environment.