Automotive Service BDC Agent — Fast-Paced Growth

Asbury Automotive Group; Murray (UT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid holidays & paid time off

Paid training

Stock Awards

Health and retirement benefits

Job summary

Asbury Automotive Group in Murray, UT is seeking a motivated BDC Service Agent to handle high-volume inbound and outbound calls and emails, identify customer needs, and schedule service appointments.

You will collaborate with service advisors, document interactions in our CRM, follow scripts, and deliver outstanding guest experiences while supporting the car‑buying and service process.

Qualifications

• Must be able to handle a high volume of inbound calls
• Partner with the service department to schedule vehicle service appointments
• Greet customers and provide shuttle information when needed
• Identify automotive service needs through customer communication
• Follow dealership processes with high contact frequency
• Document all contacts in the customer management system
• Complete internet lead management service work plans daily
• Answer calls promptly, professionally and courteously
• Use scripts to collect customer information and document in the system
• Adhere to Asbury phone scripts
• Excellent customer service skills and motivation to succeed
• 50+ calls per day typical
• Advanced computer & phone skills
• Typing speed 35–40 wpm minimum
• Experience using customer tracking systems for calls/appointments preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Able to multi-task in a fast-paced environment
• Various language proficiencies are a plus
• Team player
• Must be at least eighteen years old
• Pass pre-employment screens (background and drug test)

Responsibilities

• Handle high-volume inbound/outbound calls and emails
• Schedule service appointments with the service department
• Greet customers and provide shuttle information as needed
• Identify and communicate automotive service needs
• Follow dealership processes with high contact frequency
• Document all contacts in the CRM
• Manage internet lead work plans daily
• Answer calls promptly and professionally
• Use scripts and document customer information in the system
• Adhere to company phone scripts
• Deliver excellent customer service
• Maintain high-volume call handling
• Demonstrate strong computer and phone skills
• Meet minimum typing speed requirement
• Utilize CRM to track calls and appointments
• Leverage prior BDC/sales experience where applicable
• Possess multitasking capabilities
• Be open to multiple languages
• Collaborate as a team
• Meet age and background screen requirements

Skills

Customer service

Phone etiquette

Multi-tasking

Typing speed

CRM systems

Communication skills

Tools

CRM software

Phone system

Job description

Asbury Automotive Group in Murray, UT is seeking a motivated BDC Service Agent to handle high-volume inbound and outbound calls and emails, identify customer needs, and schedule service appointments.

You will collaborate with service advisors, document interactions in our CRM, follow scripts, and deliver outstanding guest experiences while supporting the car‑buying and service process.