Auto Service BDC Specialist — High-Volume Scheduling

Asbury; Sandy Springs (GA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

401k with company match

Stock Awards

Health insurance

Vision/Dental insurance

Scholarship awards

Job summary

Asbury is seeking a BDC Service Agent to handle a high volume of inbound and outbound calls and emails, identify customer needs, and schedule vehicle service appointments with the service team.

You will greet customers, document interactions in the CRM, and provide accurate shuttle information and availability. This role offers training and benefits in a fast-paced, team-oriented setting.

Qualifications

• Must manage high-volume calls and emails.
• Greet customers and provide shuttle info when needed.
• Document interactions in the CRM accurately.
• Pass pre-employment screens (background and drug test).

Responsibilities

• Manage large volumes of inbound/outbound calls and emails.
• Identify customer needs and offer service availability.
• Schedule vehicle service appointments with advisors.
• Greet customers and relay shuttle details.
• Document all contacts in the CRM system.
• Follow dealership processes with high contact frequency.
• Use scripts to collect customer information.
• Adhere to Asbury phone scripts.
• Maintain 50+ calls per day target.
• Work well in a fast-paced, multi-tasking environment.

Skills

Inbound and outbound calls

Customer service

Typing 35–40 wpm

High call volume

CRM / customer management system

Team player

Excellent communication

Adhere to scripts

Multi-tasking

Language skills a plus

Tools

CRM system

Phone systems

Work management software

Job description

Asbury is seeking a BDC Service Agent to handle a high volume of inbound and outbound calls and emails, identify customer needs, and schedule vehicle service appointments with the service team.

You will greet customers, document interactions in the CRM, and provide accurate shuttle information and availability. This role offers training and benefits in a fast-paced, team-oriented setting.