Service BDC Agent

Asbury; Sandy Springs (GA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

401k with company match

Stock Awards

Health insurance

Vision/Dental insurance

Scholarship awards

Job summary

Asbury is seeking a BDC Service Agent to handle a high volume of inbound and outbound calls and emails, identify customer needs, and schedule vehicle service appointments with the service team.

You will greet customers, document interactions in the CRM, and provide accurate shuttle information and availability. This role offers training and benefits in a fast-paced, team-oriented setting.

Qualifications

• Must manage high-volume calls and emails.
• Greet customers and provide shuttle info when needed.
• Document interactions in the CRM accurately.
• Pass pre-employment screens (background and drug test).

Responsibilities

• Manage large volumes of inbound/outbound calls and emails.
• Identify customer needs and offer service availability.
• Schedule vehicle service appointments with advisors.
• Greet customers and relay shuttle details.
• Document all contacts in the CRM system.
• Follow dealership processes with high contact frequency.
• Use scripts to collect customer information.
• Adhere to Asbury phone scripts.
• Maintain 50+ calls per day target.
• Work well in a fast-paced, multi-tasking environment.

Skills

Inbound and outbound calls

Customer service

Typing 35–40 wpm

High call volume

CRM / customer management system

Team player

Excellent communication

Adhere to scripts

Multi-tasking

Language skills a plus

Tools

CRM system

Phone systems

Work management software

Job description

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

• Must be able and willing to receive a high amount of inbound calls
• Partner with the service department to schedule vehicle service appointments
• Greet customers and provide informationon shuttle schedule if needed
• Contact and communicate with customers to identify automotive service needs
• Follow all dealership processes and procedures, high frequency of contact with customers
• Thorough documentation of all contacts within the customer management system
• Complete internet lead management service work plans on a daily basis
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinentcustomer information and document in the system accordingly
• Agents must adhere to Asbury phone scripts
• Excellent customer service skills and motivation to be successful
• High volume incoming and outgoing calls, ranging from 50+ calls per day
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls and appointments preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Able to multi-task in a fast pacedenvironment
• Various language proficiencyis always a plus
• Team player
• Must be atleast eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

• Weekly pay
• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards(select management and front-line team member’s eligible

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

INDOTHER