Automotive Service BDC Agent: High-Volume Calls

Lhmford; Draper (UT); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock Awards

Job summary

Asbury is seeking a motivated BDC Service Agent in Draper, Utah to manage high-volume calls and emails, identify service needs, and coordinate with service advisors. You will document interactions and ensure smooth scheduling within our CRM system.

The position emphasizes customer service excellence, script adherence, and teamwork in a fast-paced automotive environment. Strong communication and computer skills are essential.

Qualifications

• High-volume inbound/outbound calls experience preferred.
• Excellent customer service and communication skills.
• Ability to type 35+ wpm and document accurately.

Responsibilities

• Schedule vehicle service appointments with customers.
• Greet customers and provide shuttle information.
• Document contacts and update CRM with details.
• Follow dealership scripts and processes.
• Handle 50+ calls per day with professionalism.

Skills

Customer service

Communication skills

Multitasking

Typing speed

Inbound/outbound calls

Job description

Asbury is seeking a motivated BDC Service Agent in Draper, Utah to manage high-volume calls and emails, identify service needs, and coordinate with service advisors. You will document interactions and ensure smooth scheduling within our CRM system.

The position emphasizes customer service excellence, script adherence, and teamwork in a fast-paced automotive environment. Strong communication and computer skills are essential.