BDC Service Agent- Larry H. Miller- Chrysler Jeep Dodge Ram

Asbury Automotive Group; Avondale (AZ); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards (select management and…)

Insurance: medical, vision, dental

401k with company match

Employee discounts on parts and…

Résumé du poste

Asbury Automotive Group is seeking a motivated BDC Service Agent in Avondale, AZ to enhance guest experiences and drive service appointment bookings. You will handle high volumes of calls and emails, identify customer needs, and coordinate with the service team to deliver timely solutions.

Strong communication and multitasking abilities are essential, as is experience with CRM systems and completing accurate documentation.

Qualifications

• Experience in BDC, call center, or related roles preferred.
• Strong customer-service orientation and communication skills.
• Ability to handle a high volume of calls and emails with accuracy.

Responsabilités

• Manage inbound/outbound calls and emails to customers and schedule service appointments.
• Identify customer needs and coordinate with service advisors.
• Document customer interactions thoroughly in the CRM system.

Connaissances

High-volume calls

Customer service

Multi-tasking

Typing 35-40 wpm

CRM systems familiarity

Outils

CRM systems

Description du poste

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Service Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience.

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

• Must be able and willing to receive a high amount of inbound calls
• Partner with the service department to schedule vehicle service appointments
• Greet customers and provide informationon shuttle schedule if needed
• Contact and communicate with customers to identify automotive service needs
• Follow all dealership processes and procedures, high frequency of contact with customers
• Thorough documentation of all contacts within the customer management system
• Complete internet lead management service work plans on a daily basis
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinentcustomer information and document in the system accordingly
• Agents must adhere to Asbury phone scripts
• Excellent customer service skills and motivation to be successful
• High volume incoming and outgoing calls, ranging from 50+ calls per day
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls and appointments preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Able to multi-task in a fast pacedenvironment
• Various language proficiencyis always a plus
• Team player
• Must be atleast eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

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