Service BDC Bill Estes Toyota

Asbury; Indianapolis (IN); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid training

Stock Awards

Job summary

Asbury is seeking a BDC Service Agent to manage high-volume calls and emails, identify customer needs, and schedule service appointments in coordination with service advisors. You will greet customers, document interactions, and follow dealership processes to ensure a positive car-service experience.

Ideal candidates will have strong communication, typing speed, and CRM usage, with a team-focused attitude and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in customer-facing roles, especially in service or call-center environments.
• Proven ability to handle high volumes of inbound/outbound calls and emails.
• Ability to document interactions accurately in a CRM system.

Responsibilities

• Manage high-volume inbound/outbound calls and emails.
• Schedule vehicle service appointments with the service department.
• Greet customers and provide shuttle information as needed.
• Document all customer interactions in the CRM system.

Skills

Customer service

Phone etiquette

Communication

Typing speed

Multi-tasking

CRM experience

Tools

CRM systems

Phone/Service software

Job description

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Service Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience.

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

• Must be able and willing to receive a high amount of inbound calls
• Partner with the service department to schedule vehicle service appointments
• Greet customers and provide informationon shuttle schedule if needed
• Contact and communicate with customers to identify automotive service needs
• Follow all dealership processes and procedures, high frequency of contact with customers
• Thorough documentation of all contacts within the customer management system
• Complete internet lead management service work plans on a daily basis
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinentcustomer information and document in the system accordingly
• Agents must adhere to Asbury phone scripts
• Excellent customer service skills and motivation to be successful
• High volume incoming and outgoing calls, ranging from 50+ calls per day
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls and appointments preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Able to multi-task in a fast pacedenvironment
• Various language proficiencyis always a plus
• Team player
• Must be atleast eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

INDOTHER