BDC Service Agent

Asbury Automotive Group; White Marsh (MD); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock Awards (select roles)

Job summary

Koons White Marsh Chevrolet is seeking a motivated BDC Service Agent to manage a high volume of inbound/outbound calls and emails, identifying customer needs and scheduling service appointments with the service team. You will greet customers, document interactions, and follow scripts to ensure a seamless car-care experience.

Join a dynamic team with opportunities for growth; the role offers weekly pay and a comprehensive benefits package, including paid holidays and training.

Qualifications

• Must handle a high volume of inbound calls
• Provide information on service appointment availability
• Identify customer needs and offer solutions
• Document interactions accurately in the system
• Follow dealership processes and scripts

Responsibilities

• Manage large inbound/outbound calls and emails to drive service appointments
• Identify customer needs and communicate available service options
• Partner with service advisors to schedule vehicle service appointments
• Greet customers and provide shuttle information when needed
• Record all interactions in the customer management system
• Adhere to scripts and maintain high-quality service standards
• Maintain timely, courteous communication with customers

Skills

Inbound calls handling

Excellent customer service

Appointment scheduling

Multi-tasking

Typing speed 35-40 wpm

Communication scripting

Tools

CRM system

Telephone/keyboard proficiency

Job description

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Service Agent at Koons White Marsh Chevrolet, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience.

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

• Must be able and willing to receive a high amount of inbound calls
• Partner with the service department to schedule vehicle service appointments
• Greet customers and provide informationon shuttle schedule if needed
• Contact and communicate with customers to identify automotive service needs
• Follow all dealership processes and procedures, high frequency of contact with customers
• Thorough documentation of all contacts within the customer management system
• Complete internet lead management service work plans on a daily basis
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinentcustomer information and document in the system accordingly
• Agents must adhere to Asbury phone scripts
• Excellent customer service skills and motivation to be successful
• High volume incoming and outgoing calls, ranging from 50+ calls per day
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls and appointments preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Able to multi-task in a fast pacedenvironment
• Various language proficiencyis always a plus
• Team player
• Must be atleast eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• $20-$25 per hour
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

INDSERVICECPT