Automotive BDC Service Agent - Guest-Centric Growth

Asbury Automotive Group; Avondale (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards (select management and…)

Insurance: medical, vision, dental

401k with company match

Employee discounts on parts and…

Job summary

Asbury Automotive Group is seeking a motivated BDC Service Agent in Avondale, AZ to enhance guest experiences and drive service appointment bookings. You will handle high volumes of calls and emails, identify customer needs, and coordinate with the service team to deliver timely solutions.

Strong communication and multitasking abilities are essential, as is experience with CRM systems and completing accurate documentation.

Qualifications

• Experience in BDC, call center, or related roles preferred.
• Strong customer-service orientation and communication skills.
• Ability to handle a high volume of calls and emails with accuracy.

Responsibilities

• Manage inbound/outbound calls and emails to customers and schedule service appointments.
• Identify customer needs and coordinate with service advisors.
• Document customer interactions thoroughly in the CRM system.

Skills

High-volume calls

Customer service

Multi-tasking

Typing 35-40 wpm

CRM systems familiarity

Tools

CRM systems

Job description

Asbury Automotive Group is seeking a motivated BDC Service Agent in Avondale, AZ to enhance guest experiences and drive service appointment bookings. You will handle high volumes of calls and emails, identify customer needs, and coordinate with the service team to deliver timely solutions.

Strong communication and multitasking abilities are essential, as is experience with CRM systems and completing accurate documentation.