BDC Service Agent: Auto Care & Customer Experience

Bayway Lincoln; Pasadena (TX); On-site; USD 15,000 - 21,000; Full time

Job summary

Bayway Auto Group in Pasadena, TX is seeking a motivated BDC Service Representative to handle service calls, schedule appointments, and relay client needs to service advisors. This full-time role emphasizes a strong customer-centric approach within a dealership environment.

The candidate should bring CRM proficiency, solid sales and communication skills, and the ability to multitask in a fast-paced team setting. Competitive pay, benefits, and growth opportunities are offered.

Qualifications

• Experience with CRM software is required.
• Strong sales and customer service skills.
• Prior dealership or auto service experience is a plus.

Responsibilities

• Handle incoming service phone calls and online appointments.
• Identify customer needs and schedule service appointments.
• Relay messages to the dedicated advisor.
• Maintain knowledge of service writing and drive operations.
• Receive inbound service calls and place outbound calls.
• Confirm appointment details with clients prior to service date.
• Follow up after visits to ensure customer satisfaction.
• Provide accurate information about products and services.
• Process orders and payments per company policies.
• Document interactions in CRM and maintain professional demeanor.

Skills

Sales

Customer service

CRM software

Communication

Teamwork

Multitasking

Tools

CRM software

Job description

Bayway Auto Group in Pasadena, TX is seeking a motivated BDC Service Representative to handle service calls, schedule appointments, and relay client needs to service advisors. This full-time role emphasizes a strong customer-centric approach within a dealership environment.

The candidate should bring CRM proficiency, solid sales and communication skills, and the ability to multitask in a fast-paced team setting. Competitive pay, benefits, and growth opportunities are offered.