Automotive BDC Call Center Specialist

Central Automotive Group; Houston (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid Holidays

Paid Vacation

Medical Insurance

Dental Insurance

Vision Insurance

Company Paid Life Insurance and AD&D

401(k) with Company Match

Wellness Program

Employee Assistance Program

Vehicle Purchase and Repair Perks

Job summary

Central Automotive Group, a Nissan dealership in South Houston, is seeking a BDC (Business Development Center) Representative to support customers and dealership staff across calls, emails, and in-person interactions.

The role emphasizes resolving inquiries, telemarketing campaigns, and maintaining product knowledge, with bilingual ability considered a plus and a strong focus on customer satisfaction.

Qualifications

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Bilingual is a plus.

Responsibilities

• Interacts with dealership customers and prospects via telephone, email, social media, or in person to provide support and information on products or services.
• Responds to customer inquiries in a timely manner.
• Maintains a thorough knowledge of dealership policies, products and procedures.
• Conducts telemarketing and internet related sales/service campaigns.
• Builds rapport with customers to build a base of referrals to establish a robust customer network.
• Schedules appointments for prospects.
• Attends product and sales training as requested by the BDC Manager.
• Receives inbound sales leads (phone, internet) and directs to appropriate contacts.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints and escalates as needed.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Follows up after customer service visit to ensure customer satisfaction.
• Performs other related duties as assigned.

Skills

Excellent communication

Customer service oriented

Proficient computer skills

Bilingual a plus

Education

High school diploma or equivalent

Customer service experience

Job description

Central Automotive Group, a Nissan dealership in South Houston, is seeking a BDC (Business Development Center) Representative to support customers and dealership staff across calls, emails, and in-person interactions.

The role emphasizes resolving inquiries, telemarketing campaigns, and maintaining product knowledge, with bilingual ability considered a plus and a strong focus on customer satisfaction.