BDC Receptionist: Growth Path in Auto Care

Courtesy Automotive Group; Phoenix (AZ); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Paid time off

Employee discounts

Comprehensive health, dental, and vision insurance

Company-sponsored life insurance

401(k) retirement savings plan

Career growth opportunities

Job summary

Courtesy Automotive Group in Phoenix, AZ, is seeking a BDC Receptionist to create a welcoming experience for customers. This role is crucial for managing inbound communications, scheduling, and ensuring high-quality customer service.

Ideal candidates should possess strong communication skills and a customer-oriented attitude. Bilingual skills in English and Spanish are preferred. The position offers competitive compensation, benefits, and opportunities for career advancement.

Qualifications

• Previous receptionist or customer service experience, preferably in an automotive setting.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional appearance and demeanor.

Responsibilities

• Answer incoming phone calls and emails promptly and professionally.
• Manage appointment updates for service departments.
• Conduct outbound follow-up calls.
• Maintain accurate customer records in the CRM system.
• Provide information to customers regarding services.
• Collaborate with service teams to support customer needs.
• Perform general administrative tasks.

Skills

Bilingual skills (Spanish/English)

Strong communication skills (verbal and written)

Customer-oriented attitude

Proficiency in CRM software

Microsoft Office Suite

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office Suite

Job description

Courtesy Automotive Group in Phoenix, AZ, is seeking a BDC Receptionist to create a welcoming experience for customers. This role is crucial for managing inbound communications, scheduling, and ensuring high-quality customer service.

Ideal candidates should possess strong communication skills and a customer-oriented attitude. Bilingual skills in English and Spanish are preferred. The position offers competitive compensation, benefits, and opportunities for career advancement.