BDC Representative Sales and Service

Metro Ford; Raynham (MA); On-site; USD 35,000 - 60,000; Full time

Job summary

An established industry player in the automotive sector is seeking dynamic Business Development Representatives to join their team. This role is essential for generating qualified appointments from phone and internet leads while ensuring exceptional customer satisfaction. You will be part of a progressive, family-owned dealership with a strong commitment to ethical standards and professional appearance. With a comprehensive benefits package that includes health insurance, paid time off, and discounts on vehicles, this opportunity is perfect for those looking to thrive in a supportive and successful environment. If you have a passion for customer service and sales, this is the role for you!

Benefits

Health Insurance (Medical, Dental & Vision)

Life Insurance (Whole & Term)

Short/Long Term Disability Insurance

Paid Holidays

Vacation Paid Time Off

Discounts on new/used vehicles

Qualifications

• Must maintain excellent customer satisfaction and make notes in customer files.
• Completes required product and sales training through the dealership.

Responsibilities

• Generate business through traffic, repeat and referral prospects.
• Field incoming calls effectively using designated scripts.

Skills

Customer Service

Sales Techniques

Communication Skills

Appointment Setting

Education

High School Diploma

Sales Training

Tools

CRM Software

Phone Systems

Job description

Grieco Ford of Raynham has immediate openings for our BDC (Business Development Center) department for both Sales and Service. Our Business Development Reps earn an excellent income and enjoy the benefits of working with a successful and progressive family-owned dealer group.

Main purpose of job:

To be directly responsible and accountable for making qualified appointments from phone & internet leads and previous customers. Must maintain excellent customer satisfaction and make sure notes are in the customer’s file.

Responsibilities Include:

1. Generates business through daily traffic, repeat and referral prospects and outside sources.
2. Maintains excellent customer satisfaction.
3. Completes daily tasks set by the manager.
4. Explains fully product performance, application, benefits.
5. Completes all required product and sales training through the factory, dealership and corporate office.
6. Fields incoming calls effectively using designated scripts.
7. Performs other administrative duties as assigned by management.
8. Maintains high ethical standards in all actions.
9. Maintains clean, professional appearance at all times.

Full Benefits Package Including:

• Health Insurance (Medical, Dental & Vision)
• Life Insurance (Whole & Term)
• Short/Long Term Disability Insurance
• Aflac
• Paid Holidays
• Vacation Paid Time Off (PTO) Will match existing vacation time at start
• Discounts on new/used vehicles including service & parts for family & friends across company brands.

Apply in person or online. EOE and drug-free work place.