Automotive Service BDC Representative

Pridechevy; Lynn (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive organization is seeking a motivated team member for their Service Business Development Center. The role involves scheduling service appointments and ensuring excellent customer communication. Ideal candidates will possess strong customer service skills and the ability to multi-task effectively.

Benefits

Medical, Dental, and Vision Insurance

Basic Life Insurance

401K with Employer Match

5-Day Work Week

Employee Discounts

Work-Life Balance

Career Advancement and Growth Opportunities

Qualifications

• Excellent follow-up skills.
• Previous experience with phones or telemarketing is highly preferable.

Responsibilities

• Answer all incoming phone calls and schedule service appointments.
• Make outbound calls, generate service appointments, and log all customer comments.
• Respond to customer website requests.

Skills

Customer Service

Communication

Organizational Skills

Multi-tasking

Tools

Microsoft Word

Job description

Pride Chevrolet is looking for a motivated team member in our Service Business Development Center. The Service BDC is responsible for making service appointments for customers and is the front line of communication in a customer’s service experience. A successful candidate will have the ability to multi-task, be a team player, and have a pleasant personality. If you are a customer service professional looking to further your career with an established and respected automotive organization, then please apply.

What We Offer

• Medical, Dental, and Vision Insurance
• Basic Life Insurance
• 401K with Employer Match
• 5-Day Work Week
• Employee Discounts
• Work-Life Balance
• Career Advancement and Growth Opportunities

Responsibilities

• Answer all incoming phone calls and schedule service appointments.
• Make outbound calls, generate service appointments, and log all customer comments.
• Schedule follow-up contact if no appointment is made.
• Reschedule no-show customer appointments.
• Schedule future contact as needed.
• Generate emails according to a pre-determined timeline to automatically schedule follow-up reminders.
• Contact customers based on current marketing initiatives.
• Respond to customer website requests.
• Contact internet customers via email and phone to schedule a service appointment.

Qualifications

• Excellent follow-up skills.
• Previous experience with phones or telemarketing is highly preferable.
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
• First-class verbal, written, and communication skills, including the ability to initiate dialogue with the Service Manager and communicate effectively and efficiently.
• Organized, multi-tasked, self-motivated, with the ability to work effectively as part of a team or independently in a fast-paced environment where time-management and prioritization are essential.
• Able to sit and work at a computer keyboard for extended periods.
• Preferably knowledgeable in Microsoft Word, computer literate, with data entry skills.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.