Automotive Service BDC Representative

Pride Chevrolet; Lynn (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading automotive organization is seeking an Automotive Service BDC Representative to join their Service Business Development Center. This role involves scheduling service appointments and providing exceptional customer service. Ideal candidates should possess strong communication skills, multitasking abilities, and a friendly demeanor, with opportunities for career advancement within the company.

Benefits

Medical, Dental, and Vision Insurance

Basic Life Insurance

401K with Employer Match

5-Day Work Week

Employee Discounts

Work-Life Balance

Career Advancement Opportunities

Qualifications

• Previous experience with phones or telemarketing is highly preferred.
• Professional, enthusiastic, and friendly demeanor at first contact.
• Knowledge of data entry skills preferred.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Make outbound calls to generate service appointments and log customer comments.
• Respond to website requests and contact internet customers via email and phone.

Skills

Excellent follow-up skills

Strong verbal and written communication skills

Organized

Ability to multitask

Self-motivated

Team-oriented

Tools

Microsoft Word

Job description

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This range is provided by Pride Chevrolet. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $20.00/hr

Pride Chevrolet is seeking a motivated team member for our Service Business Development Center. The Service BDC is responsible for scheduling service appointments and serving as the first point of contact in the customer’s service experience. Candidates should be able to multitask, be team players, and have a friendly personality. If you are a customer service professional looking to grow your career with an established automotive organization, please apply.

What We Offer

• Medical, Dental, and Vision Insurance
• Basic Life Insurance
• 401K with Employer Match
• 5-Day Work Week
• Employee Discounts
• Work-Life Balance
• Career Advancement Opportunities

Responsibilities

• Answer incoming calls and schedule service appointments.
• Make outbound calls to generate service appointments and log customer comments.
• Follow up if no appointment is scheduled.
• Reschedule no-shows and schedule future contacts as needed.
• Send automated emails for follow-up reminders.
• Respond to website requests and contact internet customers via email and phone.

Qualifications

• Excellent follow-up skills.
• Previous experience with phones or telemarketing is highly preferred.
• Professional, enthusiastic, and friendly demeanor at first contact.
• Strong verbal and written communication skills.
• Organized, able to multitask, self-motivated, and team-oriented.
• Ability to work at a computer for extended periods.
• Knowledge of Microsoft Word, data entry skills preferred.

We are an equal opportunity employer and prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by law.