BDC Representative - Brockton, Massachusetts, United States

Oceanhondabrockton; Brockton (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a motivated Business Development Representative to enhance customer service and streamline operations. This role involves managing sales inquiries, scheduling appointments, and providing essential administrative support. Ideal candidates will possess strong communication skills, a professional demeanor, and a solid background in customer service or administrative roles. Join a family-owned company that values its employees and offers a supportive work environment, competitive pay, and opportunities for advancement. If you're ready to take the next step in your career, this is the perfect opportunity for you!

Benefits

Medical Benefits

Paid Vacation

Holidays

401(k) with Company Match

Opportunity for Advancement

Direct Deposit

Professional Workplace

Non-Smoking Workplace

Drug Free Workplace

Qualifications

• High school diploma or GED required with previous customer service experience.
• Strong computer skills and knowledge of automotive industry is a plus.

Responsibilities

• Manage incoming sales and service appointment queries efficiently.
• Provide administrative support and coordinate with departments as needed.

Skills

Customer Service

Administrative Skills

Organizational Skills

Communication Skills

Microsoft Office Suite

Automotive Knowledge

Education

High School Diploma or GED

Tools

Reynolds and Reynolds

Job description

Victory Automotive Group Inc. has been recognized as one of the Top 25 ranked Privately Held Companies for 2023!

Business Development Representative

Victory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience.

Job Description

We are looking for a motivated and ambitious representative to assist in building our business and giving great customer service!

The Business Development Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming sales inquiries, showroom floor requests, service requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Sales and Service departments.

The ideal candidate has previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service is a plus.

He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

Responsibilities

• Manages all incoming sales and service appointment queries (either phone or internet) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.
• Coordinates questions and issues with the appropriate department personnel
• Tracks sold vehicles and hot sheets
• Confirms special order parts
• Helps follow up with phone and internet sales leads
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
• Provides administrative assistance as needed
• Performs other duties as assigned

Minimum Requirements

• High school diploma or GED
• Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)
• Highly Professional and dependable
• Working knowledge of the automotive industry a plus
• Strong organizational and time management skills
• Strong computer and internet skills, including Microsoft Office suite
• Dealership and Reynolds and Reynolds experience a plus
• Outstanding communication skills
• Professional appearance and work ethic

Compensation

• Competitive Pay Based on Experience
• Medical Benefits
• Paid Vacation
• Holidays
• Professional Workplace
• Non-Smoking Workplace
• Drug Free Workplace
• Opportunity for Advancement
• Direct Deposit
• 401(k) with Company Match

It’s time to make the most important move of your career!

Apply Now!