BDC Specialist - Auto Dealership Growth & Training

Mckinnon Nissan; Clanton (AL); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, vision, and life보험

401(k)

Direct deposit

Sundays off

Paid vacation

Paid instructor-led training

Ongoing professional training and dev.

Advancement opportunities

Excellent work environment

Positive, team-oriented culture

Family-owned and operated dealership

Job summary

McKinnon Nissan & Toyota is seeking a Business Development Center Representative to engage customers via phone, email, and chat, schedule dealership appointments, and deliver exceptional service. The role emphasizes CRM documentation, follow-ups, and meeting monthly performance goals within a family-owned dealership.

We offer ongoing training, a supportive team environment, and a path for career growth from within. Sundays off, paid vacation, and comprehensive benefits are provided.

Qualifications

• The ideal candidate will have Previous BDC experience or strong customer service/retail experience, preferably in a call-center or dealership environment.
• Excellent verbal and written communication skills.
• A positive attitude and a willingness to work in a fun, competitive, team-oriented environment.
• Comfort and proficiency with technology, including computers, mobile devices, and video communication.
• A valid driver's license and clean driving record.
• A professional appearance and strong work ethic.
• Excellent organizational and multitasking skills.
• A customer-first mindset and a desire to build lasting relationships.

Responsibilities

• Interact with customers by phone, email, and online chat to answer questions and schedule dealership appointments.
• Provide exceptional customer service while offering helpful information and solutions.
• Document customer interactions, comments, and requests accurately in the CRM.
• Schedule follow-up communication when an appointment is not immediately made.
• Use established scripts and processes to effectively schedule appointments.
• Confirm scheduled appointments with customers.
• Maintain and update the BDC appointment board.
• Contact customers who miss appointments and assist with rescheduling.
• Follow up with the appropriate department to determine whether appointments were kept and document the outcome.
• Schedule future follow-up as needed.
• Maintain accurate and up-to-date customer information in the database.
• Consistently work toward and achieve monthly performance goals.

Skills

BDC experience

Customer service

Verbal & written communication

Technology proficiency

Driver's license

Job description

McKinnon Nissan & Toyota is seeking a Business Development Center Representative to engage customers via phone, email, and chat, schedule dealership appointments, and deliver exceptional service. The role emphasizes CRM documentation, follow-ups, and meeting monthly performance goals within a family-owned dealership.

We offer ongoing training, a supportive team environment, and a path for career growth from within. Sundays off, paid vacation, and comprehensive benefits are provided.