BDC MANANGER

VA Cars West Broad Inc; Virginia (MN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Job summary

VA Cars West Broad Inc is seeking a driven Business Development Center (BDC) Representative to join our Henrico, VA team. You will be the first point of contact for customers, connecting them with the right vehicles and setting appointments.

Responsibilities include handling calls and emails, following up on leads, communicating promotions, and maintaining CRM records to drive appointment show rates and customer satisfaction.

Qualifications

• Strong verbal and written communication skills with a customer-first attitude.
• Previous experience in a BDC, call center, sales, or customer service role preferred.
• Comfortable working in a fast-paced, goal-oriented environment.
• Proficiency with CRM tools, email platforms, and basic computer applications.
• Self-motivated with a positive attitude and strong work ethic.
• High school diploma or equivalent required; automotive experience a plus.

Responsibilities

• Handle inbound and outbound customer calls, emails, and online inquiries to schedule appointments.
• Follow up with leads generated through digital marketing, website submissions, and referrals.
• Communicate vehicle availability, promotions, and dealership offerings to prospective buyers.
• Maintain accurate records of customer interactions using CRM software.
• Collaborate with the sales team to ensure a seamless customer handoff and appointment show rate.
• Meet and exceed monthly targets for appointments set and lead conversion rates.
• Provide exceptional customer service to build long-term relationships and drive repeat business.

Skills

Customer service

Communication

Self-motivation

Education

High school diploma or equivalent

Tools

CRM software

Email platforms

Job description

Benefits:

Employee discounts

Health insurance

About the Role:

VA Cars West Broad Inc is looking for a driven and personable Business Development Center (BDC) Representative to join our growing team in Henrico, VA! This is your opportunity to be the first point of contact for customers, helping connect them with the right vehicles while launching a rewarding career in the automotive industry.

Responsibilities:

Handle inbound and outbound customer calls, emails, and online inquiries to schedule appointments

Follow up with leads generated through digital marketing, website submissions, and referrals

Communicate vehicle availability, promotions, and dealership offerings to prospective buyers

Maintain accurate records of customer interactions using CRM software

Collaborate with the sales team to ensure a seamless customer handoff and appointment show rate

Meet and exceed monthly targets for appointments set and lead conversion rates

Provide exceptional customer service to build long-term relationships and drive repeat business

Requirements:

Strong verbal and written communication skills with a customer-first attitude

Previous experience in a BDC, call center, sales, or customer service role preferred

Comfortable working in a fast-paced, goal-oriented environment

Proficiency with CRM tools, email platforms, and basic computer applications

Self-motivated with a positive attitude and strong work ethic

High school diploma or equivalent required; automotive experience a plus

About Us:

VA Cars West Broad Inc is a trusted automotive dealership serving the Henrico, VA community with a commitment to making car buying simple, transparent, and enjoyable. Our customers keep coming back because of our honest approach and wide selection of quality vehicles. We take pride in fostering a supportive team environment where employees are valued, developed, and set up for long-term success.BD