BDC Representative

Castle Subaru; Town of Portage (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(K) with company match

Major medical insurance

Dental insurance

Vision insurance

Voluntary Benefits

Life Insurance

Paid Time Off

Employee vehicle purchase discounts

Career advancement

Employee Wellness

Job summary

Castle Automotive Group is seeking a BDC Representative to create a better service experience from the first conversation with customers. You will answer calls, manage inquiries, and guide them to the dealership resources.

The role emphasizes teamwork, prompt communication, and using the CRM daily. Benefits include 401(k) with company match, major medical, dental, vision, PTO, and employee vehicle purchase discounts.

Qualifications

• Prior experience as a BDC Representative, Call Center Coordinator, or related position.
• Strong teamwork and collaborative attitude with a proactive approach.
• Good computer skills and prompt, courteous demeanor.

Responsibilities

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• UtilizeCRM tracking system daily

Skills

BDC experience

Call Center

Customer service

CRM usage

Driver's license

Tools

CRM system

Job description

BDC Representative

Do you enjoy helping people? Would you like to create a better service experience from the first conversation with a customer? Come join our team at Castle Automotive Group as a BDC Representative.

What’s In It For you:

• 401(K) with company match
• Major medical (50% employee paid premium), Dental, Vision insurance options
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Life Insurance
• Paid Time Off
• Employee vehicle purchase discounts
• Career advancement
• Employee Wellness: Access toEAP, health, legal, and financial resources to support your overall well-being

What You’ll Do:

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• UtilizeCRM tracking system daily

What You Bring to the Team:

• Prior experience as aBDC Representative, Call Center Coordinator, or related position
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

Compensation will be based on performance and experience. To learn more about us visit: https://jointeamcastle.com/

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.