BDC Representative - Hanford, California, United States

Freewaytoyota; Hanford (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

401(k) with Company Match

Job summary

A reputable automotive dealership is seeking a motivated BDC Representative to provide exceptional customer service. The candidate will manage incoming sales and service inquiries, coordinate with departments, and perform clerical duties. Ideal applicants have a high school diploma or GED, relevant experience, and strong communication and organizational skills. This position offers competitive pay based on experience, medical benefits, paid vacation, and opportunities for advancement within a professional, drug-free workplace.

Qualifications

• High school diploma or GED.
• Previous experience in a similar position required.
• Strong organizational and time management skills.

Responsibilities

• Manage incoming sales and service appointment queries.
• Coordinate questions and issues with department personnel.
• Track sold vehicles and manage paperwork.

Skills

Customer service experience

Strong communication skills

Organizational skills

Computer skills

Automotive industry knowledge

Education

High school diploma or GED

Tools

Microsoft Office

Reynolds and Reynolds

Job description

BDC Representative

We are looking for a motivated and ambitious representative to assist in building our business and giving great customer service.

The Business Development Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming sales inquiries, showroom floor requests, service requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Sales and Service departments.

The ideal candidate has previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service is a plus.

He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Responsibilities

• Manages all incoming sales and service appointment queries (either phone or internet) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.
• Coordinates questions and issues with the appropriate department personnel
• Tracks sold vehicles and hot sheets
• Confirms special order parts
• Helps follow up with phone and internet sales leads
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
• Provides administrative assistance as needed
• Performs other duties as assigned

Qualifications

• High school diploma or GED
• Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)
• Highly Professional and dependable
• Working knowledge of the automotive industry a plus
• Strong organizational and time management skills
• Strong computer and internet skills, including Microsoft Office suite
• Dealership and Reynolds and Reynolds experience a plus
• Outstanding communication skills
• Professional appearance and work ethic

Compensation

• Competitive Pay Based on Experience
• Medical Benefits
• Paid Vacation
• Holidays
• Professional Workplace
• Non-Smoking Workplace
• Drug Free Workplace
• Opportunity for Advancement
• Direct Deposit
• 401(k) with Company Match