BDC Representative - Midlothian

Murgado Automotive Group; Midlothian (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Health, dental, and vision insurance

401(k) retirement plan with company"s

Job summary

Mercedes-Benz of Midlothian, part of Murgado Automotive Group, seeks a proactive BDC Representative to manage inbound leads and schedule appointments for sales and service teams.

You will follow up with prospects, maintain accurate CRM records in Vollie, and assist with marketing efforts to generate new leads. A strong customer-service mindset is essential.

Qualifications

• High school diploma or equivalent.
• Customer service or sales experience, automotive preferred.
• Excellent communication and interpersonal skills.
• CRM proficiency and MS Office.
• Strong organizational skills and attention to detail.
• Team-player in a fast-paced environment.
• Passion for Mercedes-Benz and customer service.

Responsibilities

• Respond to inbound leads via phone, email, and online chat promptly.
• Follow up with potential customers to nurture relationships.
• Schedule sales and service appointments.
• Maintain CRM records in Vollie.
• Assist with marketing and outreach to generate new leads.
• Collaborate with sales and service teams for seamless experiences.

Skills

Excellent communication

Interpersonal skills

Team player

Attention to detail

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Job Title

Business Development Center (BDC) Representative

Location

Mercedes-Benz of Midlothian, VA

Company

Murgado Automotive Group

Pay

$16 per hour plus commission.

About Us

At Mercedes-Benz of Midlothian, we pride ourselves on delivering an exceptional customer experience, driven by our passion for the brand and commitment to excellence. As part of our team, you will play a crucial role in shaping the future of our business and the satisfaction of our clients.

Position Overview

We are seeking a dedicated and dynamic Business Development Center (BDC) Representative to join our team. The ideal candidate will be responsible for managing incoming leads, following up with potential customers, and scheduling appointments to support our sales and service departments. This role is essential in ensuring our customers receive the highest level of service and attention.

Key Responsibilities

• Respond to inbound leads promptly and professionally via phone, email, and online chat.
• Follow up with potential customers to nurture relationships and encourage dealership visits.
• Schedule sales and service appointments for customers.
• Maintain accurate records of customer interactions in our CRM system, Vollie.
• Assist with various marketing and outreach efforts to generate new leads.
• Collaborate with sales and service teams to ensure seamless customer experiences.

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service or sales role, preferably in the automotive industry.
• Excellent communication and interpersonal skills.
• Proficiency with CRM software and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced, team-oriented environment.
• Passion for the Mercedes-Benz brand and a commitment to delivering exceptional customer service.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Ongoing training and development opportunities.
• Employee discounts on vehicle purchases and services.
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.