BDC Manager: Drive Internet Sales & Team Excellence

Germain Cadillac Co; Dublin (OH); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive health insurance

401(k) with employer match

Paid vacation/holidays

Competitive wage plans

Professional development

Job summary

Germain Honda of Dublin is seeking a dynamic BDC Manager to lead our internet sales operations in a fast-paced, high-volume dealership environment.

You will develop people, optimize processes, and convert more inquiries into showroom appointments and vehicle sales, while collaborating with sales managers to maximize every opportunity. A proven leadership track and CRM experience are essential.

Qualifications

• Experience in Automotive BDC, internet sales, or dealership management.
• Strong leadership and coaching skills.
• Excellent phone, communication, and organizational abilities.
• Comfortable managing performance through reports and measurable goals.
• Strong understanding of CRM processes and lead management.
• Able to work effectively in a high-volume dealership environment.
• A leader who is willing to work alongside the team - not simply manage from an office.

Responsibilities

• Manage and train the BDC team to ensure high-quality customer interactions and appointment setting.
• Monitor and optimize lead response (calls, texts, emails) times to maximize conversion rates.
• Improve appointment-set, show, and sold percentages
• Work closely with sales managers and salespeople to maximize every opportunity
• Review daily performance reports and identify missed opportunities
• Conduct call reviews, training sessions, and one-on-one coaching
• Maintain accurate CRM records and consistent follow-up processes

Skills

Leadership

Coaching

Communication

CRM

Lead management

Performance management

Tools

CRM software

Job description

Germain Honda of Dublin is seeking a dynamic BDC Manager to lead our internet sales operations in a fast-paced, high-volume dealership environment.

You will develop people, optimize processes, and convert more inquiries into showroom appointments and vehicle sales, while collaborating with sales managers to maximize every opportunity. A proven leadership track and CRM experience are essential.