Auto BDC Manager: Lead Internet Sales & Team Training

Germain Honda of Dublin; Dublin (OH); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) employer match

Paid vacation and company holidays

Competitive wage plans

Ongoing professional development

Job summary

Germain Honda of Dublin in Dublin, OH is seeking a capable BDC Manager to lead internet sales operations at a high-volume Honda dealership.

You will develop people, improve processes, and turn opportunities into showroom appointments and vehicle sales, while coaching the BDC team and aligning with sales leaders.

This role requires strong leadership, CRM proficiency, and a hands-on approach to coaching, training, and performance management.

Qualifications

• Experience in automotive BDC, internet sales, or dealership management is preferred.
• Strong leadership and coaching skills are essential.
• Excellent phone, communication, and organizational abilities.
• Comfortable using performance reports to drive results.
• Understanding of CRM processes and lead management.
• Ability to thrive in a high-volume dealership environment.
• Positive attitude with accountability and teamwork.

Responsibilities

• Manage and train the BDC team to ensure high-quality customer interactions and appointment setting.
• Monitor and optimize lead response times (calls, texts, emails) to maximize conversions.
• Improve appointment-set, show, and sold percentages.
• Collaborate with sales managers and salespeople to maximize opportunities.
• Review daily performance reports and identify missed opportunities.
• Conduct call reviews, training sessions, and one-on-one coaching.
• Maintain accurate CRM records and consistent follow-up processes.

Skills

Leadership

Coaching

Communication

Organizational skills

CRM knowledge

Lead management

Performance management

Team player

Tools

CRM system

Job description

Germain Honda of Dublin in Dublin, OH is seeking a capable BDC Manager to lead internet sales operations at a high-volume Honda dealership.

You will develop people, improve processes, and turn opportunities into showroom appointments and vehicle sales, while coaching the BDC team and aligning with sales leaders.

This role requires strong leadership, CRM proficiency, and a hands-on approach to coaching, training, and performance management.