Business Development Center Representative (BDC)

Germain Chevrolet GMC of Sidney; Dublin (OH); Hybride; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health insurance

401k match

Paid time off

Competitive wages

Professional development

Company outings

Employee discounts

Résumé du poste

Germain Honda of Dublin is seeking a BDC Manager to lead internet sales operations at a high-volume Honda dealership in Dublin, OH. You will coach the BDC team, improve lead response times, and drive appointment-setting, show, and sold percentages to maximize showroom traffic and vehicle sales.

Ideal candidates have automotive BDC or dealership management experience, strong leadership, CRM proficiency, and a proactive coaching style, with a focus on measurable results and teamwork.

Qualifications

• Experience leading a BDC or internet sales team in a dealership.
• Proven ability to coach and develop staff for higher performance.
• Strong communication and organizational skills with data-driven mindset.

Responsabilités

• Lead and train the BDC team to ensure high-quality customer interactions and appointments.
• Monitor and optimize lead response times to maximize conversions.
• Improve appointment-set, show, and sold percentages.
• Collaborate with sales managers to maximize opportunities.
• Review daily performance reports and coach on gaps.

Connaissances

Leadership

Coaching

Communication

Organizational skills

CRM understanding

Outils

CRM software

Description du poste

Germain Honda of Dublin

Business Development Center (BDC) Manager

Dublin, OH

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As the BDC Manager, you will lead internet sales operation for a high-volume, fast-paced Honda dealership looking for a proven leader who can develop people, improve processes, and turn more opportunities into showroom appointments and vehicle sales.

Responsibilities:

• Manage and train the BDC team to ensure high-quality customer interactions and appointment setting.
• Monitor and optimize lead response (calls, texts, emails) times to maximize conversion rates.
• Improve appointment-set, show, and sold percentages
• Work closely with sales managers and salespeople to maximize every opportunity
• Review daily performance reports and identify missed opportunities
• Conduct call reviews, training sessions, and one-on-one coaching
• Maintain accurate CRM records and consistent follow-up processes

Requirements:

• Automotive BDC, internet sales, or dealership management experience preferred
• Strong leadership and coaching skills
• Excellent phone, communication, and organizational abilities
• Comfortable managing performance through reports and measurable goals
• Strong understanding of CRM processes and lead management
• Able to work effectively in a high-volume dealership environment
• Positive attitude with a high level of personal accountability
• A leader who is willing to work alongside the team - not simply manage from an office

Germain Offers:

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you're an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we'll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

LP