Automotive BDC Manager: Lead & Grow Internet Sales

Germain-Motor-Compan; Dublin (OH); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

401(k) employer match

Paid vacation/company holidays

Competitive wage plans

Ongoing professional development

Employee discounts

Job summary

Germain Honda of Dublin is seeking a BDC Manager to lead our internet sales operation in a high-volume, fast-paced dealership. You will develop people, improve processes, and turn more opportunities into showroom appointments and vehicle sales.

The role requires strong leadership, coaching, and exceptional communication. You will monitor lead response times, manage CRM records, and coach the BDC team to exceed performance targets in a collaborative environment.

Qualifications

• Experience in Automotive BDC, internet sales, or dealership management.
• Strong leadership and coaching skills.
• Excellent phone, communication, and organizational abilities.
• Comfortable managing performance through reports and measurable goals.
• Strong understanding of CRM processes and lead management.
• Able to work effectively in a high-volume dealership environment.
• Positive attitude with a high level of personal accountability.
• A leader who is willing to work alongside the team - not simply manage from an office.

Responsibilities

• Manage and train the BDC team to ensure high-quality customer interactions and appointment setting.
• Monitor and optimize lead response times to maximize conversion rates.
• Improve appointment-set, show, and sold percentages
• Work closely with sales managers and salespeople to maximize every opportunity
• Review daily performance reports and identify missed opportunities
• Conduct call reviews, training sessions, and one-on-one coaching
• Maintain accurate CRM records and consistent follow-up processes

Skills

Leadership

Coaching

Phone communication

CRM knowledge

Lead management

High-volume environment

Accountability

Team player

Tools

CRM systems

Job description

Germain Honda of Dublin is seeking a BDC Manager to lead our internet sales operation in a high-volume, fast-paced dealership. You will develop people, improve processes, and turn more opportunities into showroom appointments and vehicle sales.

The role requires strong leadership, coaching, and exceptional communication. You will monitor lead response times, manage CRM records, and coach the BDC team to exceed performance targets in a collaborative environment.