BDC Manager: Lead Appointments & High-Performance Team

Germain Motor Co.; Dublin, Northern (OH, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401(k) Match

Paid vacation

Competitive wages

Professional Development

Company outings

Employee discounts

Job summary

Germain Honda of Dublin is seeking a results-driven Business Development Center (BDC) Manager to lead the internet sales operation at a high-volume, fast-paced Honda dealership in Dublin, OH.

You will develop people, improve processes, and convert more opportunities into showroom appointments and vehicle sales, while coaching the BDC team and collaborating with sales managers to maximize every opportunity.

Qualifications

• Strong leadership and coaching skills.
• Excellent phone, communication, and organizational abilities.
• Strong understanding of CRM processes and lead management.

Responsibilities

• Manage and train the BDC team to ensure high-quality customer interactions and appointment setting.
• Monitor and optimize lead response (calls, texts, emails) times to maximize conversion rates.
• Improve appointment-set, show, and sold percentages
• Work closely with sales managers and salespeople to maximize every opportunity
• Review daily performance reports and identify missed opportunities
• Conduct call reviews, training sessions, and one-on-one coaching
• Maintain accurate CRM records and consistent follow-up processes

Skills

Leadership

Communication

Coaching

CRM processes

Job description

Germain Honda of Dublin is seeking a results-driven Business Development Center (BDC) Manager to lead the internet sales operation at a high-volume, fast-paced Honda dealership in Dublin, OH.

You will develop people, improve processes, and convert more opportunities into showroom appointments and vehicle sales, while coaching the BDC team and collaborating with sales managers to maximize every opportunity.