Automotive Business Development Center (BDC) Manager

Automotive Aftermarket Services; Houston (TX); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary plus commission structure

Opportunities for career growth

Supportive team environment with ongoing training

Job summary

Automotive Aftermarket Services is seeking a motivated BDC Manager for their South Houston location. This role involves managing customer inquiries, scheduling appointments, and driving the dealership's growth through effective communication and lead management.

The ideal candidate will possess excellent communication skills, a strong customer service orientation, and the ability to work in a fast-paced environment. Competitive salary plus commission structure and opportunities for career growth are offered.

Qualifications

• Excellent communication skills and ability to build rapport.
• Strong customer service orientation.
• Sales aptitude and understanding of automotive terminology.

Responsibilities

• Handle inbound and outbound calls, emails, and online inquiries from customers.
• Schedule sales and service appointments.
• Maintain accurate records in the CRM system.

Skills

Excellent communication and interpersonal skills

Strong customer service orientation

Proficiency in Dealer Center

Ability to work in a fast-paced environment

Sales aptitude

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in Business, Marketing, or a related field

Tools

Microsoft Office Suite

Job description

Business Development Center (BDC) Manager

Location

South Houston, TX – Automotive Dealership

Compensation

Salary + Commission

Competitive base salary with performance-based commission opportunities.

Job Summary

We are seeking a motivated BDC Manager to join our dynamic team at a leading automotive dealership in South Houston. The ideal candidate will be responsible for managing customer inquiries, scheduling appointments, and driving dealership growth through effective communication and lead management.

Key Responsibilities

• Handle inbound and outbound calls, emails, and online inquiries from customers.
• Schedule sales and service appointments and confirm customer details.
• Maintain accurate records in the CRM system and ensure timely follow-up.
• Provide basic information about vehicles, financing options, and dealership services.
• Collaborate with the sales and service teams to ensure smooth customer experiences.
• Meet or exceed appointment-setting and lead conversion goals.

Required Skills & Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and ability to build rapport.
• Proficiency in Dealer Center and Microsoft Office Suite.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Sales aptitude and understanding of automotive terminology.

Preferred Qualifications

• Bilingual (English/Spanish) preferred, but not required.
• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Marketing, or a related field preferred.
• Previous experience in customer service, call center operations, or automotive sales is a plus.

Benefits

• Competitive salary plus commission structure.
• Opportunities for career growth and advancement.
• Supportive team environment with ongoing training and development.