Automotive Business Development Center (BDC) Manager

Automotive Aftermarket Services; South Houston (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary plus commission

Opportunities for career growth

Supportive team environment

Ongoing training and development

Job summary

Automotive Aftermarket Services in South Houston, TX is seeking a Business Development Center (BDC) Manager to effectively manage customer inquiries and drive dealership growth. The ideal candidate will be responsible for scheduling appointments and ensuring excellent communication with customers.

The role requires a strong customer service orientation and the ability to handle multiple tasks in a fast-paced environment. Benefits include a competitive salary plus commission and opportunities for career advancement within a supportive team.

Qualifications

• Must have excellent communication and interpersonal skills.
• Strong customer service orientation and ability to build rapport is essential.
• Proficiency in Dealer Center software and Microsoft Office Suite is required.

Responsibilities

• Handle inbound and outbound calls and online inquiries.
• Schedule sales and service appointments.
• Maintain records in the CRM system and ensure timely follow-up.

Skills

Excellent communication and interpersonal skills

Strong customer service orientation

Proficiency in Dealer Center

Ability to work in a fast-paced environment

Sales aptitude

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in Business or Marketing

Tools

Microsoft Office Suite

Dealer Center

Job description

Business Development Center (BDC) Manager

South Houston, TX – Automotive Dealership

Compensation

Salary + Commission

Competitive base salary with performance-based commission opportunities.

Job Summary

We are seeking a motivated BDC Manager to join our dynamic team at a leading automotive dealership in South Houston. The ideal candidate will be responsible for managing customer inquiries, scheduling appointments, and driving dealership growth through effective communication and lead management.

Key Responsibilities

• Handle inbound and outbound calls, emails, and online inquiries from customers.
• Schedule sales and service appointments and confirm customer details.
• Maintain accurate records in the CRM system and ensure timely follow-up.
• Provide basic information about vehicles, financing options, and dealership services.
• Collaborate with the sales and service teams to ensure smooth customer experiences.
• Meet or exceed appointment-setting and lead conversion goals.

Required Skills & Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and ability to build rapport.
• Proficiency in Dealer Center and Microsoft Office Suite.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Sales aptitude and understanding of automotive terminology.

Preferred Qualifications

• Bilingual (English/Spanish) preferred, but not required.
• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Marketing, or a related field preferred.
• Previous experience in customer service, call center operations, or automotive sales is a plus.

Benefits

• Competitive salary plus commission structure.
• Opportunities for career growth and advancement.
• Supportive team environment with ongoing training and development.