Automotive Business Development Center (BDC) Manager

Automotive Aftermarket Services LLC; South Houston (TX); On-site; USD 42,000 - 75,000; Full time

Benefits offered by this job

Commission-based pay

Career growth opportunities

Training and development

Job summary

Automotive Aftermarket Services LLC in South Houston, TX is seeking a motivated Business Development Center Manager to oversee customer inquiries, schedule appointments, and drive dealership growth through effective lead management. The role emphasizes handling calls and emails, maintaining CRM accuracy, and collaborating with sales to ensure exceptional customer experiences.

A strong focus on communication, service, and sales aptitude will help achieve targets in a fast-paced automotive

Qualifications

• Excellent communication and interpersonal skills are essential.
• Customer service orientation and ability to build rapport are required.
• Proficiency in Dealer Center and Microsoft Office Suite is expected.

Responsibilities

• Handle inbound/outbound calls, emails, and online inquiries.
• Schedule sales and service appointments and confirm customer details.
• Maintain CRM records and ensure timely follow-up.
• Provide information about vehicles, financing options, and dealership services.
• Collaborate with sales and service teams to ensure smooth customer experiences.
• Meet or exceed appointment-setting and lead conversion goals.

Skills

Communication skills

Customer service

CRM systems

Multitasking

Automotive terminology

Sales aptitude

Education

High school diploma

Associate/Bachelor in Business/Marketing

Tools

Dealer Center

Microsoft Office

Job description

Business Development Center (BDC) Manager

Location: South Houston, TX – Automotive Dealership

Compensation

Salary + Commission
Competitive base salary with performance-based commission opportunities.

Job Summary

We are seeking a motivated BDC Manager to join our dynamic team at a leading automotive dealership in South Houston. The ideal candidate will be responsible for managing customer inquiries, scheduling appointments, and driving dealership growth through effective communication and lead management.

Key Responsibilities

• Handle inbound and outbound calls, emails, and online inquiries from customers.
• Schedule sales and service appointments and confirm customer details.
• Maintain accurate records in the CRM system and ensure timely follow-up.
• Provide basic information about vehicles, financing options, and dealership services.
• Collaborate with the sales and service teams to ensure smooth customer experiences.
• Meet or exceed appointment-setting and lead conversion goals.

Required Skills & Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and ability to build rapport.
• Proficiency in Dealer Center and Microsoft Office Suite.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Sales aptitude and understanding of automotive terminology.

Preferred Qualifications

• Bilingual (English/Spanish) preferred, but not required.
• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Marketing, or a related field preferred.
• Previous experience in customer service, call center operations, or automotive sales is a plus.

Benefits

• Competitive salary plus commission structure.
• Opportunities for career growth and advancement.
• Supportive team environment with ongoing training and development.