BDC & Internet Sales Specialist - Customer Care

Sunset Hills Subaru; Sunset Hills (MO); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Competitive Pay

Job summary

Sunset Hills Subaru is seeking a dynamic BDC Customer Care Specialist who thrives on meeting people. You will coordinate all incoming requests by phone or online, respond to sales leads, book showroom appointments, and be the first point of contact for customers.

Work with the BDC Manager and team to ensure leads are captured in the CRM, perform assigned calls, and participate in product and sales training to deliver a top-notch customer experience in a friendly, team-oriented environment.

Qualifications

• Strong writing skills for business correspondence.
• Critical thinking to help customers get the best experience.
• Team player who supports others as needed.
• Ability to follow written or verbal instructions.
• Valid driver's license and clean driving record.

Responsibilities

• Promote and seek out opportunities to deliver a top-notch customer experience.
• Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations.
• Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM.
• Complete phone calls as assigned by the BDC Manager.
• Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles.
• Stay informed about new products, features, accessories, etc., and their benefits to customers.
• Attend product and sales training as requested by BDC.
• Attend staff meetings.

Skills

Strong writing skills

Critical thinking

Team player

Communication via email/phone

Clean driving record

Job description

Sunset Hills Subaru is seeking a dynamic BDC Customer Care Specialist who thrives on meeting people. You will coordinate all incoming requests by phone or online, respond to sales leads, book showroom appointments, and be the first point of contact for customers.

Work with the BDC Manager and team to ensure leads are captured in the CRM, perform assigned calls, and participate in product and sales training to deliver a top-notch customer experience in a friendly, team-oriented environment.