BDC Associate, Fixed Ops — Houston Automotive

Sonic Automotive, Inc.; Houston (TX); On-site; USD 19,286 - 24,796; Full time

Job summary

MOMENTUM VOLKSWAGEN, a Sonic Automotive family dealership in Houston, TX, seeks a Service BDC Associate to generate service appointments and manage online inquiries with professionalism. You will use CRM tools, respond to internet inquiries, and support the service department with accurate data and timely follow-up.

The role emphasizes excellent communication, ability to work in a fast-paced environment, and teamwork within a large dealer group offering training and benefits.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience in a call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.

Skills

Verbal communication

Written communication

Teamwork

Call center

Time management

Tools

CRM software

Job description

MOMENTUM VOLKSWAGEN, a Sonic Automotive family dealership in Houston, TX, seeks a Service BDC Associate to generate service appointments and manage online inquiries with professionalism. You will use CRM tools, respond to internet inquiries, and support the service department with accurate data and timely follow-up.

The role emphasizes excellent communication, ability to work in a fast-paced environment, and teamwork within a large dealer group offering training and benefits.