Service BDC Associate – Fixed Ops (Automotive)

Sonic Automotive; Clearwater (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

SHL Package: Sonic Customer Service & 

Job summary

Sonic Automotive invites applications for the BDC Associate Fixed Ops position at Clearwater Toyota. The role focuses on generating service appointments and handling internet inquiries for service of vehicles, with CRM and lead management tools guiding daily activities.

The ideal candidate will have strong communication skills, be comfortable in a fast-paced call-center environment, and work well both independently and within a team.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior and provide high customer satisfaction.

Skills

Verbal & written communication

Organizational skills

Time management

CRM experience

Job description

Sonic Automotive invites applications for the BDC Associate Fixed Ops position at Clearwater Toyota. The role focuses on generating service appointments and handling internet inquiries for service of vehicles, with CRM and lead management tools guiding daily activities.

The ideal candidate will have strong communication skills, be comfortable in a fast-paced call-center environment, and work well both independently and within a team.