BDC Associate - Fixed Ops - LONE STAR CHEVROLET

Sonic Automotive, Inc.; Houston (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

401k

PTO

Job summary

LONE STAR CHEVROLET, a Sonic Automotive family dealership in Houston, TX, is hiring a BDC Associate - Fixed Ops to generate service appointments and provide a premium customer experience. You will respond to internet inquiries and manage customer data with CRM tools, while learning about products and financing options.

The role emphasizes prompt, professional communication and accurate data entry in the CRM, contributing to a high level of customer satisfaction and dealership goals.

Qualifications

• Experience in customer service or call center environments.
• Familiarity with CRM systems and lead management tools.
• Strong communication and courteous customer handling.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.

Job description

BDC Associate - Fixed Ops - LONE STAR CHEVROLET in Houston, TX at Sonic Automotive

Location: 18900 Northwest Freeway
Houston, TX 77065

Job Type: Customer Service

Experience: Associate

About

At LONE STAR CHEVROLETa Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Salary: $15 / hour

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

Job Description

The BDC Fixed Ops Associate is responsible for generating services appointments with customers that contact the dealership via the internet. The BDC Fixed Ops delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. TheserviceBDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.. Chatbot.

  All your information will be kept confidential according to EEOC guidelines.

  (This Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $15.00 to $18.00)