BDC Experience Lead: Customer Relations & Appointments

Lithia Motors; Midland (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Motors is seeking a detail-oriented customer relations coordinator to lead and improve customer service processes at assigned store locations. You will observe, train, and implement approved CR processes to ensure the customer's perspective remains the priority.

You'll build accurate customer data, maintain product knowledge, and use phones and computers to increase appointments, resolve issues, and boost retention across our dealership network.

Qualifications

• Strong attention to detail.
• Excellent communication skills.
• Typing ability and accuracy.
• Mathematics used to solve problems.
• Basic computer skills required.

Responsibilities

• Lead customer relations process management at assigned store(s).
• Observe, install, and train approved CR processes to prioritize the customer perspective.
• Develop continuous improvement plans and conduct meetings with GSM/LSMS Coordinator.
• Build and maintain a customer data database for follow-up and retention.
• Utilize computers and phone skills to increase appointments, sales and retention.
• Follow up with customers about experiences and resolve issues when needed.

Skills

Attention to detail

Sense of urgency

Communication

Typing

Mathematics

Basic computer skills

Job description

Lithia Motors is seeking a detail-oriented customer relations coordinator to lead and improve customer service processes at assigned store locations. You will observe, train, and implement approved CR processes to ensure the customer's perspective remains the priority.

You'll build accurate customer data, maintain product knowledge, and use phones and computers to increase appointments, resolve issues, and boost retention across our dealership network.