BDC Customer Care Specialist

Romeoville Toyota; Romeoville (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Romeoville Toyota is seeking a proactive BDC Customer Care Specialist to coordinate all inbound requests by phone or online, book showroom appointments, and serve as the first point of contact for customers.

You will collaborate with the BDC Manager and sales team to track leads in the CRM, conduct follow-ups, and support training and meetings to deliver a top-notch customer experience.

Qualifications

• Great customer service is essential.
• A positive, customer-first mindset.
• Willingness to learn and grow in the role.

Responsibilities

• Promote and deliver top-notch customer experience.
• Interact with customers to identify needs for new/used car sales presentations.
• Work with the BDC Manager and sales team to ensure leads are tracked in the CRM.
• Complete phone calls as assigned by the BDC Manager.
• Be a member of the BDC team and cross-train for internet and phone prospecting roles.
• Conduct sales department service tours.
• Stay informed about products and benefits to customers.
• Attend product and sales training as requested by BDC.
• Attend sales meetings.

Skills

Great customer service

Great attitude

Open to training and development

Job description

The BDC Customer Care Specialist will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.

Responsibilities

• Promote and seek out opportunities to deliver a top-notch customer experience
• Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations
• Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
• Complete phone calls as assigned by the BDC Manager
• Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
• Conduct sales department service tours
• Stay informed about new products, features, accessories, etc., and their benefits to customers
• Attend product and sales training as requested by BDC
• Attend sales meetings

Qualifications

• Great customer service
• Great attitude
• Open to training and development

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.