BDC Representative

Hireology; Russellville (AR); Vor Ort; USD 22.000 - 36.000; Vollzeit

Benefits dieser Stelle

Dental, Vision, and Health Insurance

PTO based on tenure

401K

Zusammenfassung

Hireology seeks a BDC Representative in Russellville to be the first contact for online, text, and phone inquiries. You will coordinate inquiries, schedule appointments, and support the sales team.

Requirements include 1–2 years in customer service or retail sales, basic computer skills, and the ability to make 100+ calls per day. A high school diploma and clean driving record are required.

Competitive hourly pay with bonuses and benefits are offered.

Qualifikationen

• 1–2 years experience in customer service or retail sales.
• General computer knowledge and good keyboard/mousing ability.
• Comfortable with making 100+ calls per day.
• Must have a clean driving record and be 18+ years old.

Aufgaben

• Handle incoming inquiries via phone, text, and email.
• Schedule and confirm sales appointments; follow up with prospects.

Kenntnisse

Customer service

Phone calls

Computer skills

Communication

Ausbildung

High School Diploma or equivalent

Tools

CRM software

Jobbeschreibung

Overview:

A BDC Representative utilizes their selling ability, computer skills, customer service, courteous phone manners, and positive attitudes to get customers into our doors via sales appointments. You will coordinate incoming online and phone inquiries as well as conduct cold prospecting at the direction of supervisors.

Job Description:

Our BDC Representatives are the first person our customers speak with, whether it's online, text messaging, and/or by phone. BDC Representatives are responsible for handling incoming phone calls and internet requests as well as scheduling appointments. We are looking for candidates who have a professional voice and are sympathetic to the customer's needs.

Job Duties:

• Communicating with sales customers via:
  • Text
  • Email
  • Phone Calls
• Setting, confirming, and following up with sales appointments
• Customer Satisfaction Calls pertaining to our sales processes
• Keeping up with specific tasks and customer management via our Customer Experience Management System (CRM.)
• Participating and keeping up to date with in-house training qualifications
• Completing and helping with all customer requests
• Other duties as assigned by management

Job Specification(s):

• At least 1 to 2 years minimum experience in customer service or retail sales
• General Computer knowledge is required
• Must be comfortable with making up to or more than 100 phone calls a day
• 18+ years of age
• High School Diploma or equivalent
• Clean Driving Record

Schedule:

Monday through Friday: 8-hour shifts managed and executed by management

Saturdays: Requirement of every other Saturday, 9 AM to 5 PM

The weeks you work a Saturday, you may have a day off the week of the particular Saturday of your choosing with management approval.

Job Type:

Full-time

Pay: Hourly with Bonuses

Projected annual income of $22,000-$36,000

Benefits:

• Dental, Vision, and Health Insurance
• PTO based on tenure
• 401K