BDC Service

Felix Chevrolet, Lp; Los Angeles, Northern (CA, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Felix Chevrolet, LP in Los Angeles is seeking an Automotive BDC Representative to drive leads and appointments. You will respond to inquiries by phone, email, and chat, qualify customer needs, and promote vehicles and services to convert leads into appointments.

You will schedule service visits, follow up with customers to maintain relationships, and collaborate with the service team to ensure smooth handoffs while aiming to exceed monthly targets for lead conversion and appointments.

Qualifications

• Respond promptly and professionally to inbound customer inquiries via phone, email, and chat.
• Qualify customer needs and provide accurate information about our vehicles, services, and promotions.
• Schedule service appointments for customers to visit the dealership.
• Follow up with leads to maintain contact and build relationships.
• Stay up-to-date with product knowledge, industry trends, and competitors' offerings.

Responsibilities

• Respond promptly and professionally to inbound customer inquiries via phone, email, and chat.
• Engage with potential customers, qualify their needs, and provide accurate information about our vehicles, services, and promotions.
• Schedule service appointments for customers to visit the dealership.
• Follow up with leads and customers to maintain contact and build relationships.
• Collaborate with the service team to ensure seamless communication and smooth customer handoffs.
• Meet or exceed monthly targets for lead conversion and appointment setting.
• Provide exceptional customer service and address any customer concerns or issues.

Skills

Customer-focused

Communication skills

Lead generation

Appointment setting

Job description

Description

We are seeking a highly motivated and customer-focused Automotive BDC Representative to join our dynamic team. As an Automotive BDC Representative, you will play a crucial role in generating sales leads, managing customer inquiries, and providing exceptional customer service. Your goal will be to convert leads into appointments and drive business growth for our automotive dealership. Responsibilities:

• Respond promptly and professionally to inbound customer inquiries via phone, email, and chat.
• Engage with potential customers, qualify their needs, and provide accurate information about our vehicles, services, and promotions.
• Schedule service appointments for customers to visit the dealership.
• Follow up with leads and customers to maintain contact and build relationships.
• Collaborate with the service team to ensure seamless communication and smooth customer handoffs.
• Meet or exceed monthly targets for lead conversion and appointment setting.
• Stay up-to-date with product knowledge, industry trends, and competitors' offerings.
• Provide exceptional customer service and address any customer concerns or issues.
• Continuously seek opportunities to improve lead generation and conversion strategies.