BDC Coordinator: Lead Gen & Customer Engagement

Ourisman Chevrolet & Mitsubishi of Marlow Heights; Bethesda (MD); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance options

Short-term and Long-term disability

401(k) plan with company match

Paid time off and holiday leave

Opportunities for professional growth

Job summary

Ourisman Automotive Group is seeking a proactive BDC Coordinator to manage inbound and outbound customer communications and generate sales and service appointments. The role requires handling calls, emails, and chats, scheduling appointments, and maintaining CRM data with accuracy.

You will help identify leads and follow up to nurture relationships while collaborating with sales and service teams to drive dealership objectives.

Qualifications

• Previous experience in a customer service, sales, or call center role is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and CRM systems.
• A positive attitude and strong customer service orientation.
• Ability to handle customer inquiries and resolve issues effectively and professionally.

Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries to assist customers with vehicle sales and service needs.
• Schedule sales and service appointments, ensuring a seamless and positive experience for customers.
• Identify and qualify sales leads, converting them into opportunities for the sales team.
• Conduct timely follow-up with customers who have expressed interest in our vehicles or services, maintaining strong customer relationships.
• Update and maintain customer information in the dealership's CRM system, ensuring accuracy and completeness.
• Stay informed about dealership promotions, vehicle features, and service offerings to effectively communicate with customers.
• Achieve individual and departmental performance goals related to customer interactions, appointments, and lead conversions.
• Work closely with sales, service, and management teams to support dealership objectives and enhance the customer experience.

Skills

Communication skills

Interpersonal skills

Organizational skills

Customer service orientation

Problem solving

Tools

Microsoft Office Suite

CRM systems

Job description

Ourisman Automotive Group is seeking a proactive BDC Coordinator to manage inbound and outbound customer communications and generate sales and service appointments. The role requires handling calls, emails, and chats, scheduling appointments, and maintaining CRM data with accuracy.

You will help identify leads and follow up to nurture relationships while collaborating with sales and service teams to drive dealership objectives.